This is

Tourism is a global industry.  English is the language of global communication. Tourism depends upon English but how many times have you read, on Trip Advisor: ‘the main problem is staff don’t speak English which makes everything else more difficult!’.

Why Inbound

key points

Skills

LAL’s all inclusive Inbound courses are designed to build and enhance the English language skills of your employees across a range of work details. Pathfinder courses will skill your staff at all levels with the means to delight your customers and drive up your satisfaction ratings.

Expertise

Training is provided by fully qualified language experts, following a tried and tested curriculum specifically designed for the tourism sector by LAL – an established leader in global English language training.

Solutions

LAL Inbound courses are the affordable language training solution your company needs to give you the advantage and keep your customers smiling.

No more frustrated and disappointed guests unable to understand your staff or get the answers they need to their questions.

How it works

Courses are fully immersive, last 4 weeks and are structured according to roles and aptitudes. Trainees are assessed and guided throughout their courses to optimise their skills development. Each trainee is tested and each, if successful, receives a Certificate of Aptitude.

When & Where

Courses run from January to March in Marmaris.

Marmaris splits the Mediterranean Sea and the Aegean Sea along with a long and narrow peninsula.

Marmaris is one of the Turkey’s most popular holiday towns and largest resorts on the Aegean coast. With its surroundings, long coastline, outstanding landscape of pine-covered hills, isolated bays and inlets, wonderful beaches, ancient cities and marinas.

Trainees are accommodated with full board and lodging in quality hotels.

Beautiful promenade with palm trees in Marmaris. Turkey.

Course structure (Sample)

Course Planner (Sample)

09:00 – 10:30

Overview of course:

  • Food and Beverage
  • Front of House
  • Customer Service
  • Management

  • Detail of course participants’ specific needs and assessment of spoken English.

    Vocabulary:
    Adjectives for job skills and qualities

    Homework:
    HR Workbook

    Homework check

    Reading:
    For specific information

    Grammar:
    Present tenses from reading text

    Listening:
    for gist and detail: 3 Jobs

    Homework:
    Language Spot: Present simple/Present continuous

    Homework check

    Giving information
    Listening for detail.

    Grammar:
    There is/are +-?

    Homework:
    HR Workbook

    Homework check

    Reading:
    The Perfect Hotel

    Webquest:
    What makes a good hotel?

    Writing:
    Note taking

    Homework:
    Write a description of your hotel using the model provided.

    Homework check

    Giving directions outside:
    Listening: for specific information.

    Homework:
    HR Workbook

    11:00 – 12:30

    Speaking:

    Careers questionnaire.

    Listening:
    for specific information and detail

    Grammar:
    this/that/these/those

    Responsible to/for

    Welcoming Guests

    Listening:
    Checking into a hotel

    Vocabulary:
    Phrases for checking in and asking guests for information

    Vocabulary:
    Room and hotel facilities.

    Listening and Grammar:
    prepositions of place.

    Functional language:
    Giving and asking for opinions. Agreeing and disagreeing.

    Speaking:
    Discussion and ranking of the most important points of what makes a good hotel.

    Language focus:
    Prepositions of place and movement.

    Speaking:
    Practice in describing the best way to get to places of interest.

    14:00 – 15:30

    Organogram of hotel staff. Make own for current situation.

    Speaking:
    Describing roles, job skills and abilities.

    Grammar:
    Question forms using Present Simple.

    Pronunciation:
    Intonation for question forms.

    Speaking:
    What’s my job? (cue cards activity)

    Speaking:
    Developing fluency: How to make check in a positive experience for guests.

    Language Study:
    levels of formality for polite requests

    Pronunciation:
    Intonation work: sounding friendly, professional and polite.

    Speaking:
    Role Play: Checking in

    Preparation of presentations:
    Speaking and writing notes.

    Speaking activating new vocabulary:
    Describing facilities of the hotel

    Further practice of there is/are through question forms.

    Giving directions inside the hotel

    Vocabulary:
    the features and geography inside the hotel.

    Speaking:
    draw a plan of the hotel and ask and answer how to get to the different areas

    Speaking:
    Role play. Receptionist and guest.

    Review of week’s work

    Progress test for week 1

    Discussion and planning for next week

    Get in touch